Cancellation policy Shore Cottage Studio:

 

Cancellation by you:

If you need to cancel your booking for any reason please contact us as soon as possible, cancellations are effective from the date of your notification (letter, email, telephone call). For cancellations made with 4 or more weeks’ notice we offer a refund* or one free date change. For cancellations made with less than 4 weeks’ notice we offer a 75% refund or one free date change. For cancellations made with less than 3 weeks’ notice we can offer a 50% refund or one free date change. If we receive less than 2 weeks’ notice we are unable to offer a refund but can offer a date change for an admin fee of 10% of the course value.  If a date change has been requested we cannot offer a refund on a subsequent cancellation.

*A banking, transaction, admin fee may be deducted to cover our costs depending on your payment method this will not exceed 5% of the total value of your booking.

 

Cancellation by us:

Advertised courses will run regardless of numbers.

In the event of tutor illness or other circumstance resulting in the potential cancellation of any course we will endeavour to run the advertised course with a suitable alternative tutor. In this case we will notify you by email as soon as we are aware of the circumstance and you will be offered the opportunity of attending, rescheduling to another date, or obtaining a refund*.

*A banking, transaction, admin fee may be deducted to cover our costs depending on your payment method this will not exceed 5% of the total value of your booking.

 

Terms and Conditions for Vouchers:

  • Each voucher is valid for 12 months from the date of purchase – The expiry date is shown on the voucher itself.
  • Vouchers can’t be replaced if lost or stolen, please treat them like cash and keep them safe.
  • Vouchers cannot be refunded or exchanged for cash.
  • Any voucher can be used as full or part payment for any of our available courses. (Example; a One Day Photo Course Voucher could actually be redeemed for a One Day Laser Course, or a One Day Textile Course)
  •  If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with any other payment method. If it is less, then change can not be given.
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