Sue and Laura have been busy this week on the World Host customer service programme delivered by Wirral Metropolitan College.
They are now the proud owners of four World Host badges each and soon to have several certificates in customer service. Kris will be attending the course in a few weeks time.
Laura and Sue have passed modules on; the principles of customer service, service across cultures, customers with disabilities and an ambassador workshop. So hopefully we will be ready to deal with any query our customers can come up with in a professional way.
As well as studying the World Host programme we also gained a Level 2 Award VTCT in Principles of Customer Service for the Local and Visitor Economy QCF. So, plenty for our CVs but hopefully will help us to delight our customers.